Monitor & Maintain
Ongoing automation maintenance services
Plan Tiers
Plans are annual engagements paid monthly.
Tier 1
Monitoring +12 Hours
- Sphynx will sign up to receive copies of any Zapier error notifications for your Zapier account. We will review any error notices on a weekly basis in order to identify and prioritize any issues that need to be addressed.
- 12 Maintenance + Meeting hours included.
- Additional hours can be purchased as needed @ $250/hr.
- Best for firms with 1-5 team members who have in-house tech support or limited maintenance needs.
$6000 / year
($500 / mo.)
Tier 2
Monitoring + 24 Hours
- Sphynx will sign up to receive copies of any Zapier error notifications for your Zapier account. We will review any error notices on a weekly basis in order to identify and prioritize any issues that need to be addressed.
- 24 Maintenance + Meeting hours included.
- Additional hours can be purchased as needed @ $217/hr.
- Best for firms with 1-5 team members without in-house tech support or with moderate maintenance needs.
$7800 / year
($650 / mo.)
Tier 3
Monitoring + 36 Hours
- Sphynx will sign up to receive copies of any Zapier error notifications for your Zapier account. We will review any error notices on a weekly basis in order to identify and prioritize any issues that need to be addressed.
- 36 Maintenance + Meeting hours included.
- Additional hours can be purchased as needed @ $188/hr.
- Best for firms with 5+ team members who have in-house tech support or moderate maintenance needs.
$9000 / year
($750 / mo.)
Tier 4
Monitoring + 48 Hours
- Sphynx will sign up to receive copies of any Zapier error notifications for your Zapier account. We will review any error notices on a weekly basis in order to identify and prioritize any issues that need to be addressed.
- 48 Maintenance + Meeting hours included.
- Additional hours can be purchased as needed @ $160/hr.
- Best for firms with 5+ team members without in-house tech support or with substantial maintenance needs.
$9600 / year
($800 / mo.)
Terms
Services:
a. Monitoring: Sphynx will sign up to receive copies of any Zapier error notifications for your Zapier account. We will review any error notices on a weekly basis in order to identify and prioritize any issues that need to be addressed.
b. Maintenance & Meetings: Time is allocated on an annual basis based on the plan tier selected. The time used to meet with the client or to implement any updates will be deducted from the allocated hours as used. If client exceeds their allocated hours, client may choose to move up to a higher tier (if applicable), or additional time may be purchased by the hour, in advance, at the specified hourly rate.
Term
a. Plan Term The plan term will begin on the date the contract is signed and will run for a period of one year. Any unused time remaining at the end of the plan year will not carry forward.
Modification:
a. Upgrades: Plans may be upgraded to a higher tier at any time.
b. Downgrades: If client has already exceeded the proposed new plan tier's allotted hours, the plan may not be downgraded until the end of the current plan term. If client has not exceeded the proposed new plan tier's allotted hours, the plan may be downgraded to a lower tier with 30-days written notice.
Cancellation:
a. Timing: Plans may be canceled by either party with 30 days written notice.
b. Client Cancels: If plan is canceled by client, any unpaid hours up to the plan's allotted hours will be billed at the plan tier's prevailing hourly rate. Any unpaid hours in excess of the plan's allotted hours will be payable at a rate of $300 per hour. Fees paid for unused hours are non-refundable.
c. Sphynx Cancels: If plan is canceled by Sphynx, any unpaid hours will be billed at the plan tier's prevailing hourly rate. Fees paid for unused hours will be refunded.
Applications
We commonly support under our maintenance packages
Please contact us if you have questions about a particular application not listed here
